Safety
S1 How safe are the machines from Xtra Metal?
We are producing woodworking machinery since 1993 and our experienced team always strives to ensure user safety.
Each machine is thoroughly tested prior dispatching and follows the stringent criterias set by international standards.
S2 What are the safety systems available on Xtra Metal machines?
All our machines come with a complete set of protective devices. You can check those in details in each machine webpage.
S3 How to verify the validity of Xtra Metal CE certification?
You can visit the website of the official auditor: http://certificate.entecerma.it/it/VerificaCertificato.aspx and key in the corresponding code:
– for Rip saws: 3X220310.XSM0N44
– for Grinders: 3X190508.XSMD080
These certificates are renewed every 5 years, the latest ones are available at the end of the webpage.
S4 How to verify the validity of Xtra Metal ISO certification?
You can visit the website of the official auditor: http://www.ares-registration.com/index.php?action=search and key in the corresponding code: ARES/TW/I2303109Q
This certificate is renewed every year, the latest one is available at the end of the webpage.
Performance
P1 What’s the first criteria to check on Xtra Metal machine?
Comparing your working dimensions with the working range of the machine gives you a quick hint.
For any other questions, our team is at your disposal for additional information.
P2 Where can I find the machine specifications?
For each machine series, we provide a complete spec sheet. You can find the latest one on the machine webpage.
P3 How can I know more about the inner components of machines?
At Xtra Metal, we try our best to show how our machines are built and with which components. We insist on using parts from world-class European, Japanese and Taiwanese brands.
For more information, you can check the webpages for each machine.
P4 I have a special request. Is it possible to modify the machine design?
At Xtra Metal, we are ready to perform design change to satisfy clients’ requests. Don’t hesitate to communicate your requirements in details to info@xtra-metal.com.
P5 I want to review the performance with my material. Can I made a request for machine testing?
Yes, you can provide your samples and we will run it through the machine to show you its capabilities.
P6 How can I check the machine before shipment?
After production, our shipping staff will run a final inspection on all the items listed on the checklist, following the ISO quality management systems. A detailed report can be provided if necessary.
P7 How to operate the machine?
On each machine, you can find a control panel with key buttons. Each of them has a dedicated function as mentioned in the user manual. Before interacting with the interface, make sure you have a complete understanding of each action.
P8 How fast can I run the machine?
The processing speed varies with your application and the expected results. It is essential to stay within the defined range set by Xtra Metal and not operate the machine beyond these limits.
Quote & Delivery
Q1 How to get machine prices?
Contact our sales at info@xtra-metal.com and provide your project specs.
Q2 What are Xtra Metal standard incoterms?
We usually set prices under Ex Works incoterm. If you prefer we take care of your shipment, you can request for Cost Insurance Freight term.
Q3 What are the payment terms?
As most of machine makers, payment terms start with a 30% down payment. After testing and client approval, the remaining 70% needs to be sent before machine dispatching.
Q4 How to know the status of my order?
After ordering a machine, a confirmed schedule will be communicated to you. It follows the initial lead time stated in the proforma invoice. Our staff will keep you updated with the production process. For any questions, you can send email at info@xtra-metal.com.
Q5 In which country are you selling?
Xtra Metal relies on a wide network of dealers to reach you. You can check the list from the following link: https://xtra-metal.com/dealers. If your country is not listed, you can get in touch with our sales and get direct quotes.
Service
S1 Does Xtra Metal machines come with a warranty?
Yes, all our machines and parts are delivered with a 12-month warranty period.
Warranty extension is possible under special request. Please communicate prior order.
S2 How can I buy machine parts?
If you bought your machine through one of our dealer, please contact them for parts replacement.
If you bought your machine from Xtra Metal directly, please contact our staff at info@xtra-metal.com.
S3 My machine needs service?
If you bought your machine through one of our dealer, please contact them for service.
If you bought your machine from Xtra Metal directly, please contact our staff at info@xtra-metal.com.
S4 How fast can I get my parts?
80% of Xtra Metal machine parts are kept in stock and can be dispatched in 5 working days.
S5 How to install my machine?
Our machines are usually dispatched with wooden crate packing. You have to read and follow the instructions from user manual. For assistance, you can contact the dealer or check with our staff.
S6 How to connect my machine to power source?
Only trained technician can perform this step. The detailed procedure is mentioned in the instruction manual or on the related post from each machine webpage.
Maintenance
M1 How often should I clean the machine?
This depends on your usage but cleaning moving parts in contact with wood dust or any other contaminants should be performed daily and as regularly as possible.
M2 How often should I lubricate the machine?
This depends on the model you purchased. Some machines are equipped with an automatic system that provides intermittent lubrication to key parts. It remains essential to pay attention to the instructions listed in the user manual, especially with moving parts.
M3 What kind of oil/grease should I use?
For each machine, we provide a recommended list of oil and grease brands. Those are the ones you must use to maintain and ensure a long lifetime to your machine.
M4 I need to replace one component from the electrical board. How should I proceed?
Only personnel who are properly trained and have adequate knowledge should undertake all electrical troubleshooting and repair. When replacing electrical components, make sure they are conformed to the manufacturer specifications, including proper color coding. Contact your dealer or our staff at info@xtra-metal.com.